1. About These Terms
These Terms & Conditions govern your use of the Cheeky Little Secret website and any purchases you make through our website.
By accessing or using our website, creating an account or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms, please do not use our website or place an order.
These Terms apply together with our Privacy Policy, Delivery Information and Returns & Refunds Policy.
Nothing in these Terms affects your statutory rights as a consumer.
2. Age Requirement
Cheeky Little Secret is an 18+ website.
You must be at least 18 years old to purchase products from our website.
By placing an order, you confirm that:
- You are aged 18 or over.
- The information you provide is accurate.
- You are legally permitted to purchase the products ordered.
- You are purchasing products for lawful personal use.
We reserve the right to request proof of age where reasonably necessary.
If we reasonably believe that an order has been placed by someone under 18, we may cancel the order and refund any payment received.
3. Our Products
We sell adult lifestyle and intimate products, including but not limited to:
- Vibrators
- Dildos
- Couples' products
- Anal toys
- Bondage and adult-play products
- Lubricants and body products
- Gift sets
- Other adult lifestyle products
Products must only be used in accordance with the manufacturer's instructions and safety warnings.
You are responsible for reading and following all instructions, warnings and recommendations supplied with a product.
Where appropriate, products should be cleaned and maintained in accordance with the manufacturer's instructions.
4. Product Safety
We take product safety seriously.
Products supplied by Cheeky Little Secret are intended to be used only for their stated purpose and in accordance with the manufacturer's instructions.
You should not use a product if it appears damaged, defective or unsafe.
Where a product contains batteries, electrical components or charging equipment, you should follow all relevant manufacturer's instructions regarding charging, storage and use.
If you believe that a product may be unsafe, please stop using it immediately and contact us.
We may request photographs, product details, batch numbers or other information where necessary to investigate a product safety issue.
Nothing in these Terms limits your legal rights relating to unsafe, faulty or defective products.
UK product safety law requires consumer products supplied to the market to be safe under normal or reasonably foreseeable use.
5. Product Descriptions and Images
We make reasonable efforts to ensure that product descriptions, specifications, dimensions, colours and images are accurate.
However:
- Product colours may appear differently depending on your device or screen.
- Packaging may vary from photographs.
- Manufacturers may make changes to product design or packaging.
- Images may contain accessories or presentation items that are not included with the product unless expressly stated.
Such variations do not affect your statutory consumer rights.
Products supplied must comply with the legal requirements applicable to consumer goods.
6. Placing an Order
You can place an order by following the checkout process on our website.
Before submitting your order, you will have an opportunity to review the products, quantities, delivery details and total price.
You are responsible for ensuring that all information supplied during checkout is accurate.
Once you submit an order, you will normally receive an order acknowledgement.
An order acknowledgement confirms that we have received your order. It does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including:
- The product is unavailable.
- There has been an obvious pricing or product description error.
- We suspect fraudulent or unlawful activity.
- We are unable to verify necessary information.
- The order appears to have been placed by someone under 18.
- There is a product safety or regulatory issue.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.
7. Contract Formation
A contract between you and Cheeky Little Secret is formed when we accept your order.
We may confirm acceptance by email or by dispatching the products.
If we are unable to accept your order, we will notify you and refund any payment already taken.
8. Prices
All prices displayed on our website are in pounds sterling (£), unless otherwise stated.
We take reasonable care to ensure that prices are accurate.
If an obvious pricing error occurs, we reserve the right to cancel an affected order and refund any payment made.
Delivery charges, where applicable, will be displayed before you complete your purchase.
Promotional offers may be subject to additional conditions, including expiry dates, product exclusions, minimum spend requirements or limited availability.
9. Payment
We accept payment methods displayed during checkout.
Payment must be successfully authorised before an order can be processed.
We do not store complete payment card details on our website where payment processing is handled by an external payment provider.
You must only use a payment method that you are authorised to use.
We may carry out appropriate security and fraud-prevention checks.
10. Discreet Packaging
We understand that privacy is important when purchasing adult products.
Where advertised, orders are sent using discreet packaging.
Our packaging will not normally identify the adult nature of the products contained inside.
However, customers should be aware that delivery companies may apply their own labels, tracking information or delivery notifications.
We cannot guarantee that a parcel will never be handled or viewed by another person after it leaves our control.
You are responsible for ensuring that the delivery address and delivery arrangements are secure and appropriate.
11. Delivery
Delivery options and estimated delivery times are displayed during checkout or in our Delivery Information.
We aim to dispatch orders within the timeframe stated on the website.
Delivery times are estimates unless we have expressly agreed a specific delivery date.
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, extreme weather, industrial action, customs delays or other events beyond our reasonable control.
If your order does not arrive within the expected timeframe, please contact us so that we can investigate.
Nothing in these Terms removes your statutory rights relating to delivery.
12. Delivery Address
You are responsible for providing a complete and accurate delivery address.
If an order is returned because an incorrect or incomplete address was supplied, we may need to charge additional delivery costs before attempting to resend the order.
Where appropriate, we will contact you to arrange a suitable solution.
13. International Orders
Where international delivery is offered, the customer is responsible for ensuring that the products ordered are lawful to purchase, possess and import into the destination country.
International deliveries may be subject to customs duties, taxes, import charges or other local requirements.
Unless expressly stated otherwise, these charges are the responsibility of the customer.
We cannot guarantee that every product available on our website can legally be imported into every country.
14. Your Right to Cancel an Online Order
If you purchase goods online as a consumer, you normally have a statutory right to cancel your order without giving a reason.
For most goods, you must notify us within 14 days of receiving the goods that you wish to cancel.
You then normally have a further 14 days to return the goods.
These rights are subject to legal exceptions, including certain sealed goods which are unsuitable for return for health protection or hygiene reasons once the seal has been broken.
UK government guidance confirms that online customers generally have 14 days to notify a trader of cancellation and a further 14 days to return the goods.
15. Hygiene-Sensitive Products
Because many products sold by Cheeky Little Secret are intimate products, hygiene and health considerations are particularly important.
Where a product is supplied sealed and is not suitable for return for health protection or hygiene reasons, the statutory cancellation right may be lost if the seal is broken after delivery.
Examples may include intimate products where the manufacturer's packaging or hygiene seal has been opened.
This does not affect your rights if a product is faulty, defective, unsafe or not as described.
The statutory exception applies to sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.
16. Returning Unwanted Goods
Where you exercise a valid statutory cancellation right, goods should be returned within the applicable cancellation period.
Products should be returned in a condition that complies with the applicable legal requirements.
We may take account of any reduction in the value of goods caused by handling beyond what would reasonably be necessary to establish their nature, characteristics and functioning.
For hygiene-sensitive products, please do not open or use the product if you believe you may wish to return it.
17. Refunds
Where you validly cancel an order under your statutory cancellation rights, we will refund the applicable amount in accordance with UK consumer law.
Where required, the refund will include the cost of the least expensive standard delivery option offered by us.
If you selected a more expensive delivery service, we are not normally required to refund the additional amount.
Refunds will normally be made using the original payment method.
We may withhold a refund until we receive the returned goods or you provide evidence that they have been returned, whichever occurs first, where permitted by law.
UK rules generally require refunds following a valid cancellation to be made within 14 days of receiving the returned goods or appropriate evidence of return.
18. Faulty, Damaged or Incorrect Products
If you receive a product that is:
- Faulty
- Damaged
- Unsafe
- Not as described
- The wrong product
- Missing parts or accessories that should have been supplied
Please contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs showing the issue.
We may offer an appropriate remedy, which may include:
- Repair
- Replacement
- Refund
- Price reduction
Your statutory consumer rights are not affected.
Under the Consumer Rights Act 2015, goods supplied to consumers are generally required to be of satisfactory quality, fit for purpose and as described.
19. Damage Caused by Misuse
We are not responsible for damage caused by:
- Incorrect use
- Failure to follow manufacturer's instructions
- Accidental damage
- Improper cleaning
- Improper storage
- Unauthorised modification
- Using a product for a purpose for which it was not designed
This does not affect your statutory rights where the product was inherently faulty or defective.
20. Product Warranties
Some products may be supplied with a manufacturer's warranty or guarantee.
Where applicable, details will be provided with the product or in the manufacturer's documentation.
A manufacturer's warranty is additional to, and does not replace, your statutory consumer rights.
21. Promotions and Discount Codes
Promotional codes and discounts may be subject to specific conditions.
Unless expressly stated otherwise:
- Only one promotional code may be used per order.
- Promotional codes cannot be exchanged for cash.
- Offers are subject to availability.
- We may withdraw or amend promotions where permitted by law.
- Promotions may exclude particular products or categories.
Any specific promotional terms displayed with an offer will take precedence over these general promotional provisions.
22. Gift Cards and Vouchers
If Cheeky Little Secret offers gift cards or vouchers, additional terms may apply.
Any expiry period, restrictions or redemption conditions will be clearly communicated at the time of purchase.
Gift cards and vouchers cannot be exchanged for cash unless required by law.
23. Website Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorised access to our systems.
- Introduce malicious software or code.
- Interfere with the operation of the website.
- Attempt to obtain another customer's information.
- Use automated systems to scrape or copy website content without permission.
- Use our website to commit or facilitate fraud.
We reserve the right to suspend or restrict access where we reasonably believe these Terms have been breached.
24. Intellectual Property
All content on the Cheeky Little Secret website, including:
- Logos
- Branding
- Text
- Graphics
- Photographs
- Product imagery
- Website design
- Layout
- Promotional materials
This content is owned by or licensed to Cheeky Little Secret or the relevant rights holder.
You may not reproduce, copy, modify, distribute or commercially exploit website content without prior written permission, except where permitted by law.
25. Website Availability
We aim to keep our website available and operating correctly.
However, we do not guarantee that the website will always be:
- Available
- Error-free
- Secure
- Free from interruptions
- Free from viruses or other harmful components
We may temporarily suspend the website for maintenance, upgrades, security reasons or circumstances outside our reasonable control.
26. Third-Party Services
Our website may use third-party services, including payment processors, delivery companies, analytics providers and other service providers.
Third-party services may operate under their own terms and privacy policies.
We are not responsible for the independent actions or policies of third-party providers, except where liability cannot lawfully be excluded.
27. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Breach of statutory consumer rights.
- Unsafe products where liability cannot legally be excluded.
- Any other liability that cannot legally be excluded or limited.
Subject to the above, we will not be liable for losses that are not reasonably foreseeable or for losses arising from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory consumer rights.
28. Events Outside Our Control
We will not be responsible for failure or delay caused by circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Severe weather
- Fire
- Flood
- Epidemics or pandemics
- Industrial disputes
- Transport disruption
- Internet or telecommunications failures
- Government restrictions
- Cybersecurity incidents
- Supplier disruption
- Carrier disruption
Where reasonably possible, we will inform affected customers and take reasonable steps to minimise the impact.
29. Privacy
We process personal information in accordance with our Privacy Policy and applicable data protection legislation.
Because our website sells adult products, we understand that customers may have particular privacy expectations.
We aim to handle customer information discreetly and securely.
Please read our Privacy Policy for information about how personal information is collected, used, stored and protected.
30. Reviews and Customer Content
Where customers are invited to submit reviews, photographs, comments or other content, you must ensure that your submission:
- Is truthful and based on your genuine experience.
- Does not contain unlawful material.
- Does not infringe another person's intellectual property rights.
- Does not contain another person's personal information without appropriate permission.
- Is not abusive, threatening, discriminatory or defamatory.
We reserve the right to remove content that breaches these requirements or applicable law.
31. Changes to These Terms
We may update these Terms from time to time.
The version applicable to your purchase will normally be the version displayed when you place your order.
We may update these Terms to reflect:
- Changes in law.
- Changes to our business.
- Changes to products or services.
- Changes to website functionality.
- Security or operational requirements.
The latest version will be published on our website.
32. Complaints
We want to resolve complaints fairly and promptly.
If you have a complaint about an order, product or service, please contact us with:
- Your name
- Order number
- Contact details
- Details of the issue
- Any relevant photographs or supporting information
We will investigate the complaint and aim to provide an appropriate response.
33. Governing Law
These Terms and any contract between you and Cheeky Little Secret are governed by the laws of England and Wales, unless applicable consumer law requires otherwise.
If you are a consumer, you may also have mandatory legal rights in the country in which you live which cannot be excluded by these Terms.
The courts of England and Wales will have jurisdiction, subject to any mandatory rights you may have to bring proceedings in another jurisdiction.
34. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed to the minimum extent necessary.
The remaining provisions will continue in full force and effect.
35. Entire Agreement
These Terms, together with our Privacy Policy and any other policies specifically referred to on the website, form the agreement between you and Cheeky Little Secret concerning your use of the website and purchases made through it.
Nothing in these Terms limits any legal rights that cannot lawfully be limited.
Contact Us
If you have questions regarding these Terms & Conditions, an order, a return, a product or a complaint, please contact Cheeky Little Secret using the contact details published on our website.
Website: cheekylittlesecret.co.uk
Terms & Conditions last updated: 15 August 2026
18+ ONLY — PLEASE SHOP RESPONSIBLY